Excellent customer service from beginning to the end. I would like to thank Max for the painless process of purchasing a car, he was very informative and never made us feel pressured to get the car. From start to finish everything thing he told us was truthful and he got us an amazing deal . As a courtesy they send someone to your house to show you how to maximize the use of all the new technologies that have been added to the cars. My representative was Armando , he was extremely professional ,went over the car precisely and gave me plenty of time to understand how everything was working. Thank you Armando for spending the time with me and making sure I understood everything before leaving.
I came in with a low tire pressure reading without having made an appointment. Steve Cervantes took the car right in, found a nail in the tire and was able to repair it right away. I was there less than an hour from start to finish. So appreciate it!
So I was shopping around trying to get a company lease car, all other dealers I spoke to in the greater LA area and inland were playing games going back and forth with their stealership tactics. Then when I spoke to Ahmed, he offered me a great deal over the phone, no bs, no games, and we closed the deal in basically 10 minutes. I gave him my info over the phone and he prepared all the paperwork before I got there to pick up and was very professional with his customer service. Thanks Ahmed! Enjoying the new jag 🙂
After considering a Range Rover and test driving multiple Range Rovers with Dave Sturgis on multiple occasions over a few years, we finally purchased a beautiful Range Rover in March 2019. This dealership has by far the most inventory to choose from in Southern California and probably nation wide due to they are #1 nationally in volume. The entire process was quick and easy and we also received a home visit from Armando Gutierrez to show us how to operate everything related to the car and answer any additional questions. I highly recommend if you are looking to purchase a Land Rover or Jaguar in Southern California, you some here and ask for Dave Sturgis.
Nancy Racic was such a great help and kept in close contact with.me throughout the entire leasing process! I would highly recommend her to my friends and the dealership. Thanks Nancy! Kami Celano
Excellent place for service Linda was very accommodating everyone there smiled except the courtesy bus driver would definitely recommend a purchase or a repair their
Amazing experience! Armando G. came out to my office 2 months after I received my car, to go over all the features again. He spent almost an hour going over and completed the set up off all the great features that my Discovery offers.
What a car buying experience should be like. We were greeted by Cesar Zavala who could not have been nicer. They had the exact vehicle we wanted at the perfect no haggle price. Cesar quickly had our vehicle appraised and they gave us exactly what we wanted for our trade. It was the quickest deal we have ever made for a vehicle. We came with our own financing so that was a breeze, but the whole time we were treated so well by all of the staff. The finance rep was just the nicest lady and really knew her business; please forgive me for forgetting your name. The excellent customer service continued after we drove off of the lot. Jaguar did not have a second key for our vehicle, so we had to go to Mercedes have the super overpriced key made 🙂 ($542) and send the receipt to "Shark" (I apologize for butchering your name) one of the managers at Jaguar for reimbursement. Without hesitation they covered the cost for us and sent us a check. This is what a car buying experience should be like. Despite the dealership working out of modular units due to construction, they still welcomed us and treated us like we were the most important people at the dealership. Thank You Cesar, "Shark", and Jaguar Land Rover Newport Beach....Great place to buy a car.
Everyone was absolutely helpful and friendly from A-Z! Easy, smooth and quick process to lease the car. I love, love, love the car!!
Moyca and Marcello were amazing! They took the time with me to figure out what car would suit me best and answered ever question with intellect. They went above and beyond to make sure I was comfortable with what I was driving off the lot. 5 STARS!
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